The U.s. department of Justice filed a complaint against Adobe, on behalf of the FTC (Federal Trade Commission). The company kaliforniane it was charged that he had deceived users by hiding the fees to be paid to the cancellation of the early to the membership annually, and by doing the procedure for the cancellation of the complex.
Two of the practices of the con
Since 2012, Adobe introduced a business model that is based on the subscription plan that allows you to access the different applications included in Creative Cloud or Document Cloud. When users make a purchase on the website of the official website, Adobe selects the advance of the subscription year with a monthly fee. The FTC says that the company is kaliforniane hides a drawing of a very early, so the 50% of the monthly payment for the remainder. The penalty does not apply in the case of cancellation within 14 days, (expenses reimbursed).
This information is not shown clearly in the process of subscription. The subscription period is one at the cost of the most high, but can be canceled at any time without penalty. According to the FTC, it is a practice of lying.
The complaint also states that the procedure in the following it is difficult. The users were forced to sail across the site to many. In practice, however, the purpose of Adobe was to prevent to cancel your subscription. Many users have encountered are also obstacles to reach the support of the customer, including the termination of the call or key of the term.
In some cases, the users believed that they had cancelled the subscription, but Adobe has continued to tarifonte on their credit card. These practices violate the Charter for the Restoration of the Confidence of the Investors on the internet. The department of Justice is looking for an order to be permanent in order to prevent this behavior, the refund to the user, and a fine of currency.
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